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Program Officer - CSiM

About the Role

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

I-TECH envisions a healthy world in which all people and communities flourish. Join a multi-disciplinary team consisting of local and global staff who are working closely together to foster healthier communities, and equitable partnerships in research, training, and public health practice.

I-TECH is a center in the University of Washington’s Department of Global Health. I-TECH has projects in more than 20 countries, and its worldwide staff work in partnership with local ministries of health, universities, non-governmental organizations, medical facilities, and other partners. I-TECH supports development of skilled work forces and overall health systems strengthening with a focus on sustainability and transition to local ownership. As reflected in the I-TECH Diversity Statement, I-TECH is committed to being anti-racist and promotes health and equity in health for all people worldwide.

The Center for Stewardship in Medicine (CSiM) is housed within I-TECH and is a collaborative of rural hospitals and stewardship leaders offering tele-mentoring, education, and capacity building programs to health care professionals and agencies in the rural United States.

The Program Officer is essential in implementation of CSIM programs and website activities. Our ideal candidate is excited by learning new things and willing to ask questions. The work environment is fast-paced and productive yet at the same time we strive to be mutually supportive, strike a healthy work-life balance, and encourage a culture of learning. Our team is committed to excellence, accomplished through a combination of collaborative effort and individual achievement.


Program Management (70%)
Manage weekly TASP sessions.
Identify and collaborate weekly with local and national experts as presenters for these sessions.
Educate stakeholders on relevant policies and procedures.
Coordinate and schedule cases from participating sites to ensure diverse and relevant content.
Prepare comprehensive materials for each session, including post-session case resource information.
Verify and input weekly attendance reports.
Lead faculty planning meetings to ensure effective session preparation.
Organize monthly IQIC sessions to facilitate continuous quality improvement.
Collaborate with IQIC leaders to prepare and facilitate meetings.
Monitor and support hospital participation, including attending quarterly check-ins, data collection, and evaluation.
Manage, monitor and report on UW CSiM initiatives.
Conduct initial meetings and regular follow-ups with participating hospitals to ensure smooth onboarding and ongoing support.
Serve as the University of Washington point-of-contact for program participants and for distribution of program-wide communications.
Regularly communicate with hospitals to understand their evolving needs and provide necessary support.
Prepare and finalize attendance and data reports for relevant state-level and federal stakeholders.
Serve as the primary liaison with relevant stakeholders and funders, including state offices of rural health, HRSA, CDC, and others.
Administer Continuing Medical Education Credit (CE) applications to facilitate professional development.
Prepare and submit the annual CE applications Pharmacy, Nursing and Medication Education.
Engage faculty and participants in the provision of CE credits.
Track and report CME credits and serve as University of Washington point of contact for CE-related inquiries.
Collaborate with CE partners (University of Washington CME) on content, services, and payments.
Facilitate the development of monitoring and evaluation protocols to ensure accurate reporting and evaluations.
Monitor and track information to create regular and annual reports, including attendance, conversation topics, action items and UW technical assistance provided to hospitals.
Coordinate and develop the evaluation tools and metrics in collaboration with the evaluation contractor for federal reporting.

Liaison and Communication (20%)
Manage the UW CSiM website to ensure up-to-date and user-friendly content
Oversee the development and maintenance of website content
Proactively guide the website development process with a focus on user experience
Manage the biennial update of the UW CSiM Antibiotic Pocket Guide, including clinical review, printing, and distribution to participating hospitals.
Develop and execute the communications and marketing initiatives for both internal and external stakeholders to promote UW CSiM initiatives.
Manage the marketing and communications budget

Event Management (10%)
Organize and execute the annual UW CSiM conference handling all logistical aspects.
Manage the conference budget.
Select an appropriate conference location and create a comprehensive schedule
Coordinate travel arrangements for speakers and attendees.
Manage attendee registration, meals, and other necessities for a successful conference experience.
Address any challenges or issues that arise during the conference to ensure a successful experience for speakers and attendees.
Organize and implement the biyearly UW CSiM staff and faculty retreats to foster collaboration and professional growth.

Bachelor’s degree with two years of experience providing program administration/management including logistical support for events, trainings and projects.

Excellent customer service experience; including interfacing with the public, troubleshooting the needs of members/customers/program participants, supporting programmatic implementation to serve the needs of customers/members/program participants.
Demonstrated ability to work independently, with good attention to detail and reasonable efficiency.
Experienced with process improvement and taking initiative.
Demonstrated ability to produce work with high accuracy and exceptional attention to detail.
Strong time-management and prioritization skills.
Highly competent using MS programs, particularly Outlook, Word, and Excel.
Excellent oral and written communication skills.
Demonstrated ability to work both independently and as a part of a small team.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Demonstrated ability to facilitate communication between professionals in a manner that respects cultural differences and contributes to effective partnerships.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Experience working in the field of rural health care provider education
Experience using Excel as tracking/data management tool
Experience working or living within resource limited settings
Familiarity with on-line survey development tools (Survey Monkey, Catalyst, Redcap, etc)
Familiarity with Content Manage System (CMS) programs, such as Drupal or Wordpress

Whereas I-TECH is located within Seattle, this full-time position is eligible for hybrid or fully remote teleworking.
The position requires occasional participation in early morning telephone conference calls to accommodate time zone differences with its national sites.
This position may travel up to 20% for hospital site visits and regional conferences.
I-TECH operates within a grant-funded environment. Due to this, the total amount of this position’s FTE may fluctuate based on program funding and needs.

Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

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