The Clinic Manager contributes to the Calling of Medical Teams International through supervision and management of the day-to-day operations of a mobile healthcare clinic. This position includes clinic and administrative functions as well as short-term and long-term planning functions of running a successful mobile clinic “office”. The Clinic Manager works with clinic partners and volunteer dental and medical providers on the mobile clinic.
Medical Teams International Calling:
Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.
- Manage and direct the daily operations of an assigned Mobile Clinic, including patient treatment.
- Maintain quality assurance standards and comply with applicable infection control, HIPAA, WSHA, and OSHA regulations.
- Maintain accurate records for daily clinic operations, appropriate and accurate treatment coding, patient demographic data.
- Maintain and ensure on-board inventory of dental supplies, instruments, infection control and housekeeping.
- Assist in managing operational budgets for the program.
- Maintain, troubleshoot, and perform simple repairs to the Mobile Dental van and on-board dental equipment and supplies.
- Perform daily pre and post drive checks and ensure maintenance schedules as indicated by fleet app
- Working with the Program Manager and Program Coordinator, support the recruitment and scheduling of volunteer dentists, hygienists, and assistants as well as clinic partners to meet program objectives.
- Create an environment where volunteers have a positive and rewarding experience.
- Gather information to ensure clear and current MOU’s with each partner agency.
- Assist in negotiating clinic fees from partner agencies to meet budget goals (rural managers).
- Maintain strong working relationships with partner agency staff.
- Develop, coordinate, schedule, and confirm requests for mobile dental clinics (rural managers).
- Maintain a working knowledge of current dental and medical needs of the populations served.
- Create an environment where patients feel respected and are cared for with dignity.
- Represent the Mobile Healthcare program and Medical Teams occasionally in speaking engagements, professional functions, MTI banquets, and media presentations as requested.
- Be a positive representative of Medical Teams at all times.
- Be available for occasional meetings and functions outside of normal working hours.
- In collaboration with your department, work towards the implementation of Medical Teams’ current strategic plan and the accomplishment of the related strategic and aspirational goals.
- Reviews patient care procedures and evaluates volunteer performance with regular assessments, patient questionnaires, and personal observations.
- Manages use of administrative and clinical resources and orders new supplies as needed, ensuring mobile clinics are cleaned and well stocked.
- Work with the volunteer service providers and clinic partners to find the most effective way of executing the daily duties/operation of the clinic.
- Recommend patients for further work at specialty clinics, labs, or hospitals as needed.
- Maintain complete confidentiality regarding medical records and personal information.
- Attend team meetings.
- Support safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies.
- Ensure the Safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies.
- Utilize volunteers whenever possible.
- Additional duties as assigned.
EDUCATION, LICENSES, & CERTIFICATIONS
- Bachelor’s degree in a relevant healthcare field.
- Valid State driver license with few or no traffic violations.
- Master’s degree or other certifications in relevant field, as required by state law, to provide direct patient care.
- Certifications for x-ray, dental, or medical assisting, as required by state law, to provide direct patient care.
- Minimum 4 years’ experience in a clinical setting or a medical office.
- Dental or medical experience.
KNOWLEDGE, SKILLS & ABILITIES
- Commitment to Medical Teams International Calling Statement and Core Values.
- Strong business acumen, including problem solving skills, use of technology and critical thinking.
- Language: Excellent communication skills, oral and written, in English, preference for bilingual candidates, moderately skilled in oral or written language.
- Must have exceptional people skills, management skills, ability to work with volunteer providers, patients, and staff and mediate between them and advocate for patients.
- Must be comfortable in a paperless office and with digital systems.
- Demonstrated ability to deliver results with little direction in a dynamic and often ambiguous environment.
- Ability to work collaboratively with others.
- Must be comfortable providing care to a diverse patient community.
- Ability to be comfortable interacting with the general public and volunteer service providers.
- Moderately skilled with Microsoft Word, Excel, PowerPoint, Teams and Outlook email and Calendaring.
- Moderately skilled with Intranet, Internet, and Skype for Business/Teams.
- Moderately skilled with Electronic Health Records and digital x-rays.
- Must provide excellent customer service and interact with people from all walks of life.
- Must have extensive knowledge of dental and some medical and nursing practices.
- Must be familiar with administrative policies in dental and medical offices.
- Must be familiar with the local healthcare safety net system.
- Must be detail oriented and able to multitask.
- Must be able to develop working relationships with staff and patients.
- Must have excellent communications skills, both verbal and written.
- Must be familiar with HIPPA policies, Medicaid, and applicable medical regulations.
- Must have experience with computer systems, especially databases, spreadsheets, and word processing.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
Tools and Equipment Used:
- Requires frequent use of personal computer, including word processing, database programs; calculator, cell phone, copy machine, and fax machine
- Requires working knowledge of dental tools and products and/or medical supplies and equipment to facilitate the operations of a clinic.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to stand, sit and talk or hear. The employee is required to walk; climb stairs; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, and arms.
- The employee must occasionally lift and/or move up to 30/40 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.