Careers

Engagement Manager

As a UW employee, you have a unique opportunity to change lives on their campuses, in their state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for five consecutive years.

The Institute for Health Metrics and Evaluation (IHME) is an independent research center at the University of Washington. Its mission is to monitor global health conditions and health systems, as well as to evaluate interventions, initiatives, and reforms. IHME carries out a range of projects within different research areas with the aim to provide policymakers, donors, and researchers with the highest-quality quantitative evidence base to make decisions that achieve better health. IHME accomplishes these aims by working with a range of collaborators across the world. Currently, they engage with more than 3,600 collaborators from more than 140 countries.

IHME has an outstanding opportunity for an Engagement Manager. The primary purpose of this position is to provide leadership, management, and vision to expand IHME’s impact by strategically growing, guiding, and managing a network of collaborators to contribute to the science, dissemination, and uptake of IHME’s findings. The Engagement Manager will supervise a dynamic team of individuals tasked with engaging external collaborators, finding new ways for them to partner with IHME, and helping to drive forward key deliverables with the aid of critical institutional and individual partners.

The Engagement Manager will exhibit a strong command of principles of collaboration and will exercise excellent judgment and diplomacy in acting as a representative for the organization as a whole. The Engagement Manager must be adept at facilitating communication among stakeholders and project staff from a variety of cultural settings and disciplines. They will be comfortable in a multitude of institutional contexts and environments, and at ease with influencing complex negotiations and interactions in a politically astute manner. Moreover, the Engagement Manager will be adept at facilitating change and will exhibit creativity in response to changing priorities, political landscapes, and other factors affecting the advancement of collaborations.

This role will provide strategic guidance and leadership to the Network Engagement Team. The Engagement Manager will develop plans, track progress, and help the team stay focused on key goals. They will provide input into the types and nature of institutional partnerships that would be most useful, and identify opportunities for wider impact through more intensive engagement. They will also design strategic plans, develop systems, and create resources to best meet the needs of collaborators and enhance operational efficiency.

Finally, the Engagement Manager will be a skilled supervisor capable of motivating, guiding, and developing staff. They will possess a high degree of interpersonal awareness and give nuanced guidance to supervisees managing relationships with a diverse set of individuals, institutions, and networks. They will be comfortable overseeing a large portfolio and will ensure external-facing materials meet quality standards.

Overall, the Engagement Manager will be a critical member of an agile, dynamic team. The individual in this position will primarily support efforts on the Global Burden of Disease, Injuries, and Risk Factors Study and its major extensions. This position will work closely with other institutional leaders in order to maximize the impact of collaborations across research projects and contribute to larger institutional initiatives in support of IHME’s mission. This position is contingent on project need and funding availability.

Responsibilities include:

Knowledge command

  • Understand key aims, concepts, and methods of IHME’s research portfolio. Develop a command of key results, messages, and future implications.
  • Understand and speak in a compelling manner about key issues in population health.
  • Understand how decision-makers use evidence to develop policies and programs, and to set priorities.
  • Develop in-depth familiarity with key stakeholders, including their political, intellectual, and financial interests and interrelationships.
  • Make connections between stakeholder needs and research outcomes and opportunities, and translate concepts across different technical and non-technical audiences.
  • Translate collaborator requests into practical steps, and determine with faculty and senior leaders whether and how they are achievable.

Leadership and strategic planning

  • Contribute to the strategic planning and management activities of the Network Engagement Team.
  • Understand long-term goals and develop plans to achieve them; influence others to take action.
  • Contribute to planning, designing, and implementing staff trainings and development activities.
  • Make recommendations regarding the allocation of people, time, financial, and intellectual resources; track resource use and needs across projects and make future projections.
  • Cultivate effective working relationships with a wide range of IHME staff and faculty in order to meet mutual goals and objectives, and to coordinate cross-cutting efforts.

Supervision and staff development

  • Manage a team of individuals to deliver high-quality management and support to strengthen collaborative endeavors, drive forward key deliverables, achieve greater uptake of results, and identify new opportunities for engagement.
  • Communicate a vision, motivate supervisees, and engage with others (both supervisees and other IHME staff and faculty) to facilitate communication, clarify approaches, and resolve issues.
  • Set and communicate performance expectations, identify resources/trainings/tools to support staff needs, and provide effective feedback to supervisees as they manage politically sensitive relationships.
  • Exercise excellent judgement in response to new situations, ambiguous requests, and incomplete information.
  • Assist supervisees in developing project plans and timelines and balancing priorities. Monitor progress toward deliverables and ensure that work is complete and accurate.
  • Provide oversight and input for a range of engagement activities undertaken by staff members, including but not limited to developing workshops, presentations, publications, reports, and briefs; acquiring data; responding to inquiries; and developing formal agreements.

Engagement

  • Act as an agile and informed emissary of IHME in complex political settings.
  • Directly engage with high-level external stakeholders, in particular decision-makers in government, multilaterals, donor organizations, health care delivery agencies, nonprofit organizations, and academic institutions with interests in health.
  • Manage, maintain, and grow an engaged network of collaborators in order to strengthen research products and maximize their impact on policy and priority setting.
  • Oversee the strategic plan and operational procedures of the GBD Collaborative Network including developing strategies to manage growth, increase efficiency, and track engagement as needed.
  • Directly manage key partnerships, including scoping activities, negotiating funding, developing formal agreements, facilitating the flow of data, reviewing estimates, and producing agreed-upon deliverables.
  • Monitor collaborator satisfaction and assess their needs. Advise on the development of relevant resources and tools to help to deepen their understanding and engagement with research projects.
  • Speak to diverse technical and nontechnical audiences in a language and manner that connects with their interests while explaining in clear terms IHME’s work and mission.
  • Sense and adapt to different social and intellectual contexts and organizational norms in a variety of settings and carry out communications and relationship management in accord with those norms.
  • Use appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions, negotiate agreements, and resolve disagreements.
  • Craft articulate, professional, and concise correspondence and written materials for stakeholders.
  • Design and implement external workshops, trainings, presentations, and meetings with high-level audiences from a variety of cultures and professional backgrounds.

Other responsibilities

  • Provide support to activities that reinforce and expand IHME’s network and increase the impact of its work as needed.
  • Perform additional duties as assigned that fall within the reasonable scope of this position as a member of the Network Engagement Team.

As a UW employee, you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here.

REQUIREMENTS:

  • Bachelor’s degree in social sciences, communications, political science, or related field and five to seven years’ related project and personnel management, or equivalent combination of education and experience.

Additional Requirements:

  • Proven ability to quickly learn new intellectual content across different disciplines.
  • Demonstrated success managing and leading dynamic teams in a fast-paced, high-volume environment with minimal direction.
  • Strong supervisory experience with demonstrated skill-guiding, coaching, and developing staff working in external-facing roles.
  • Previous experience in a leadership role with strategic planning responsibilities and interest in being part of a collaborative leadership team.
  • Demonstrated high-level relationship management experience with government, multilaterals, donor organizations, health care delivery agencies, nonprofit organizations, and academic institutions with interests in health at the national and international levels.
  • Experience identifying and creating mutually beneficial opportunities for collaboration and maintaining relationships over time.
  • Demonstrated skill managing politically sensitive relationships and creatively devising diplomatic and tactical solutions to problems.
  • Demonstrated success working in diverse social, cultural, and intellectual contexts and ability to adapt to organizational norms in a variety of settings.
  • Excellent written, oral, and listening skills with the ability to adjust message and tone for a variety of audiences.
  • Excellent interpersonal skills; a cooperative team player, energetic, perceptive, and emotionally intelligent.Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

DESIRED

  • Master’s degree in social sciences, communications, political science, or related field
  • Seven to nine years’ related project and personnel management experience.

CONDITIONS OF EMPLOYMENT

  • Weekend and evening work sometimes required
  • International and domestic travel will be required up to 25% of the time. Valid passport or the ability to obtain one is required.

To apply for this position, click here. Priority consideration will be given to applications submitted by 01/27/2019.  

The University of Washington is an equal opportunity, affirmative action employer.