The IRC opened an office in Seattle in 1976 and serves refugee and immigrant communities through immediate resettlement assistance; case management services; job readiness and placement; community and cultural orientation; health, safety and wellness programs; immigration services; and youth programs.
IRC’s Family Wellness Program offers intensive case management and advocacy services for individuals and families who experience harm or abuse. The Case Worker/Advocate provides person-centered, trauma-informed support to survivors; developing service plans to match individual needs utilizing a range of financial, medical, social, vocational, and other services and resources based on participant needs, eligibility, and priorities. The Case Worker/Advocate also participates, as appropriate, in program planning, outreach, and service development through community engagement and relationships with other service providers.
Responsibilities may include, but are not limited to:
- Providing trauma-informed, person-centered case management and advocacy based on individualized needs.
- Providing intake, assessment, orientation, support, referral, and advocacy services by assessing and evaluating each participant’s self-identified needs.
- Developing reasonable service plans and timelines with each participant and managing participant expectations during the service period.
- Ensuring that participants are provided the tools they need to meet their self-identified goals and objectives.
- Assessing and monitoring participant progress to ensure goals are being attained, designated resources are being maximized, and modifying plans as required.
- Ensuring compliance with case file management and reporting requirements.
- Other activities as needed and assigned.
Key Working Relationships:
Position Reports to: Family Wellness Program Coordinator
Other Internal and/or external contacts:
Internal: Resettlement Team, Employment Team, Anti-Trafficking Team, Immigration Team, Youth Program Team, New Roots Team, Health Empowerment Team, Volunteer Specialist, Finance Team, Development Team.
External: Volunteers, Interns, Community Partner Agencies
• Undergraduate degree with emphasis in Social Work or equivalent field is strongly preferred, and the skills and knowledge typically acquired through 2-3 years of relevant work experience. A significant portion of this experience should include responsibilities in case management or other direct services, social services, humanitarian relief, public service, or other not-for-profit environment.
• Experience working with survivors of domestic violence and other harm strongly preferred.
• Strong intercultural communication skills; demonstrated ability to work effectively with people from diverse backgrounds and across language barriers.
• Experience and training in trauma-informed approach.
• Demonstrated experience and understanding of professional boundaries.
• Comfortable working in high-stress environments; must be adaptable, flexible, and patient.
• Strong organizational and time management skills.
• Proven ability to contribute both independently and as a team member.
• Self-starter with excellent problem solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Fluent in English, both spoken and written, additional fluency in relevant languages is desired.
• Proficient with Windows operating system and confidence in basic computer skills (word processing, email, data entry); willingness to learn new software.
• Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.
• Standard office environment at IRC’s office in SeaTac, WA; Monday-Friday, 9am-5pm, with occasional evening or weekend activities as needed. Limited flexible workplace available with approval.