Careers

International Rescue Committee

Family Wellness Caseworker/Advocate

Job Description

The IRC opened an office in Seattle in 1976 and serves refugee and immigrant communities through immediate resettlement assistance; case management services; job readiness and placement; community and cultural orientation; health, safety and wellness programs; immigration services; and youth programs. 

Job Overview: 

IRC’s Family Wellness Program offers intensive case management and advocacy services for individuals and families who experience harm or abuse. The Case Worker/Advocate provides person-centered, trauma-informed support to survivors; developing service plans to match individual needs utilizing a range of financial, medical, social, vocational, and other services and resources based on participant needs, eligibility, and priorities.  The Case Worker/Advocate also participates, as appropriate, in program planning, outreach, and service development through community engagement and relationships with other service providers.  

Major Responsibilities: 

Responsibilities may include, but are not limited to:

  • Providing trauma-informed, person-centered case management and advocacy based on individualized needs.
  • Providing intake, assessment, orientation, support, referral, and advocacy services by assessing and evaluating each participant’s self-identified needs.
  • Developing reasonable service plans and timelines with each participant and managing participant expectations during the service period.
  • Ensuring that participants are provided the tools they need to meet their self-identified goals and objectives.
  • Assessing and monitoring participant progress to ensure goals are being attained, designated resources are being maximized, and modifying plans as required. 
  • Ensuring compliance with case file management and reporting requirements.
  • Other activities as needed and assigned.

 

Key Working Relationships: 

Position Reports to: Family Wellness Program Coordinator

Other Internal and/or external contacts:

Internal: Resettlement Team, Employment Team, Anti-Trafficking Team, Immigration Team, Youth Program Team, New Roots Team, Health Empowerment Team, Volunteer Specialist, Finance Team, Development Team. 

External:  Volunteers, Interns, Community Partner Agencies

Qualifications

• Undergraduate degree with emphasis in Social Work or equivalent field is strongly preferred, and the skills and knowledge typically acquired through 2-3 years of relevant work experience.  A significant portion of this experience should include responsibilities in case management or other direct services, social services, humanitarian relief, public service, or other not-for-profit environment.

• Experience working with survivors of domestic violence and other harm strongly preferred. 

• Strong intercultural communication skills; demonstrated ability to work effectively with people from diverse backgrounds and across language barriers.

• Experience and training in trauma-informed approach. 

• Demonstrated experience and understanding of professional boundaries.

• Comfortable working in high-stress environments; must be adaptable, flexible, and patient.

• Strong organizational and time management skills.

• Proven ability to contribute both independently and as a team member.

• Self-starter with excellent problem solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.

• Fluent in English, both spoken and written, additional fluency in relevant languages is desired.

• Proficient with Windows operating system and confidence in basic computer skills (word processing, email, data entry); willingness to learn new software.

• Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

 

Working Environment:  

• Standard office environment at IRC’s office in SeaTac, WA; Monday-Friday, 9am-5pm, with occasional evening or weekend activities as needed. Limited flexible workplace available with approval.