The Program Manager (PM) plays a key role in the management, support, development, growth, implementation, and monitoring of assigned country programs. Reporting to the Global Programs Director, the PM oversees a defined group of activities with particular emphasis on Protracted Crises and Displacement programs. The PM will manage one or two Country Directors/Managers as well as manage and mentor a small team of one or two Program Officers. The PM is well organized, a strong communicator, a skilled manager, a resources mobiliser, a strategic planner, and an influencer.
Medical Teams International Calling:
Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.
Planning, Leadership Development, and Capacity Building
- In collaboration with the Field Operations Department Directors and staff, contribute to the strategic planning and reporting, and implement the Program Team vision, goals, and priorities in accordance with the organization’s five-year plan.
- Provide leadership to Country Directors/Managers through direct management
- Provide support and mentorship to Country Directors/Managers in order to develop, implement and monitor country strategies and annual work plans.
- Collaborate with the Global Programs Director, to develop and facilitate planning, leadership, and capacity building events in designated countries for staff and partners.
- Collaborate with the Humanitarian Response Team to build humanitarian response capacity for assigned countries, including providing immediate surge support in the event of an emergency response as needed
- Support Country Directors/Managers to plan exit strategies for assigned countries identified for program closure, and coordinate with Finance, IT, HR, etc. on close-down procedures and requirements, including asset disposition, staffing scale-downs and severance, and final audits and evaluations
- Create an environment for Medical Teams employees to live out the core values of: Courageous, Tenacious, Accountable, Selfless, and Not Alone.
- Develop a strong team that values accountability, 360-degree feedback, and transparency.
Operations and Administration Management
- Support country leadership in ensuring the effective administration and management of operations in country programs including areas of Human Resources, Finance, Compliance, IT, Logistics, Procurement, Volunteer Engagement, Communications, and Program Quality to ensure highly effective and efficient program implementation.
- Support country leadership in developing budgets and work plans, and ensure effective budget monitoring, reporting, and financial management for assigned countries.
- Liaise with the Marketing and Development Department to review all outgoing media communications for assigned countries.
- Champion the implementation of effective safety and security management policies and practices in accordance with Global Personnel Safety and Security Policy; and support and collaborate with Security Advisor to receive and monitor incident reports from country programs, ensuring proper follow-up and compliance.
- Support country leadership on complex legal issues that arise requiring organizational review and risk management
- Ensure Field Operations Manual is utilized in country programs to ensure best practices and donor and policy compliance.
- Maintain an ongoing awareness of the program operating environment and identify particular needs in the health sector that fit with our core competencies in assigned countries.
- Collaborate with HQ program staff to ensure that all necessary reporting, program data and funding information is updated, accurate, and timely.
- Support country leadership to ensure monitoring, evaluation, and learning occurs with regard to planned and implemented programs, conducting regular field program visits for monitoring and to support reporting.
- Ensure all program goals, activities, and personnel demonstrate commitment to national and international frameworks and standards such as the Core Humanitarian Standard and Sphere minimum standards
- Support and enable country leadership to lead on the design of new program interventions in assigned country programs. Ensure recruitment and deployment of technical expertise, and ensure quality program design, implementation, monitoring, and evaluation in all assigned country programs.
- Utilize volunteers whenever possible, ensuring volunteers are trained and oriented to participate effectively in programs and support standards of best practice in international humanitarian assistance.
- Identify and pursue opportunities with institutional donors and foundations for strategic program growth in assigned countries in collaboration with the Country Directors/Managers, Director of Global Programs, and Global Director at Large.
- Lead all proposal develop processes for institutional funding opportunities.
Partnership Development and Representation
- Assess, develop, and maintain partnership relations in existing and/or potential program locations, in collaboration with Director of Global Program, and Global Program Director at Large, including facilitating networking opportunities within assigned countries or across countries.
- Support the country leadership in the development of memorandums of understanding (MOUs) and budgets with partners in assigned country programs.
- Support in representing Medical Teams International to external bodies and humanitarian and development actors including UN agencies, and NGOs, faith-based and partner organizations, media, donors, potential new partners, appropriate government officials, and other relevant parties in assigned countries and the wider region as needed.
- Ensure assigned country programs are compliant with host-government laws and policies, and with Medical Teams International’s internal policies and procedures.
- Ensure the Safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies.
- Additional duties as assigned.
EDUCATION, LICENSES, & CERTIFICATIONS
- Master’s degree in a field related to international relief and development work.
- Valid Passport.
- Minimum 5 years’ progressively responsible experience in international relief and development programming.
- Minimum 2 years’ experience overseeing country programs.
- Valid Driver License.
- Valid Passport.
- Experience as country director/manager with a humanitarian aid NGO.
KNOWLEDGE, SKILLS & ABILITIES
- Commitment to the mission & calling of Medical Teams International.
- Demonstrated leadership and management skills in strategic planning, achieving results, building & supporting a high performing diverse and dispersed team, mentoring, and staff development.
- Commitment to organizational strengthening and programmatic growth and proven ability to produce successful program proposals and develop strategic donor relationships.
- Experience in creating an environment of accountability.
- Ability to work collaboratively with others.
- Strong communication skills including written, oral, and group facilitation; ability to successfully communicate cross-culturally with international partners and diverse constituencies.
- Excellent financial management skills, including ability to prepare, monitor, and control budgets, reports, project proposals and partnership agreement documents.
- Strong organizational and problem-solving skills, detail oriented, ability to work independently and in teams, positive attitude, resourceful, innovative and flexible.
- Strong working knowledge of health-sector issues in developing countries, international relief and development issues, the social and development role of faith groups.
- Experienced in project cycle management, institutional grant proposal writing and monitoring.
- Excellent English-language skills.
- Proficient in Microsoft Word, Excel, CRM and other data base programs. Proficient in use of internet and email.
- Ability and willingness to travel at short notice to country programs to provide surge capacity, support and expertise for up to 16 weeks a year.
- Competence in a second language, such as Spanish, French, Swahili, or Arabic.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
TOOLS AND EQUIPMENT USED:
- Requires frequent use of personal computer, including word processing, database programs; calculator, telephone, HF and VHF radio, Satellite phone, copier, and fax machine.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is required to walk on smooth and uneven surfaces; climb stairs; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, and arms.
- The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderately quiet.
- The employee may be required to travel to remote areas of the world where there are potential health hazards and risks, limited hygiene facilities, extreme weather, and very basic living conditions.
NOTE: The above job description is intended to describe the general nature and level of work being performed by staff assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of staff in this position. Duties, responsibilities, and skills are also subject to change based on the changing needs of the job, department, or organization. The job description does not constitute an employment agreement between the employer and employee and is subject to change by Medical Teams International as the requirements of the job change.