PRONTO International

Senior Program Manager

PRONTO International is a Seattle-based NGO that designs and conducts simulation-based training for healthcare provider teams in limited resource settings using an innovative, evidence-based approach to help learners move from knowledge to practice in the management of maternal and newborn emergencies. In addition to strengthening individual provider skills and knowledge, the training strengthens teamwork, communication, inter-professional collaboration, and Respectful Maternity Care (RMC). PRONTO’s unique simulation and team trainings allow healthcare provider teams to practice skills in simulated high-stress environments, ensuring that they are prepared to respond efficiently and effectively during an emergency. Currently PRONTO works in India, Kenya, Mozambique, Nigeria, Timor, and Uganda with projected growth in several new countries in the next 12-18 months.

Position Summary

PRONTO International seeks a highly qualified individual for the position of Senior Program Manager. The Senior Program Manager will be in charge of PRONTO’s global portfolio of training projects. Working with headquarters staff, in-country teams, and academic, clinical, and contract partners, the Senior Program Manager will manage existing projects, contribute to the development new projects, and improvement of systems and processes for scale. The primary role of this individual will be to manage and coordinate diverse global teams, develop and review budgets and operating plans for each discrete project, they will also contribute to the writing of new proposals for funding and maintaining partnerships. This role reports to the Executive Director and is based in Seattle, WA.

Senior Program Manager – Essential Duties

Portfolio Management – Global Training Projects – 60%

  • Organize PRONTO training projects and activities in accordance within the mission, vision, values, of the organization;
  • Develop budgets and operating plans for all projects in the global training portfolio;
  • Forecast annual income and expense for the full global portfolio of training projects;
  • Facilitate a high-quality external partner experience through clear communication, efficient and effective management of activities, and consistent and timely achievement of deliverables consistent with both organizational and donor requirements;
  • Work collaboratively to manage, coordinate, and support a wide range of staff and partners to ensure they are informed, prepared, and ready for the intense effort required for stakeholder meetings and training roll-outs and troubleshoot as necessary;
  • Produce accurate and timely reporting as required for each project ;
  • Analyze program and project risks and prepare policies and procedures to mitigate those risks.
  • In partnership with Curriculum Director, lead stakeholder meetings and curriculum review sessions with in-country teams including officials from ministries of health, medical facility teams, and representatives from non-governmental organizations (NGOs) and community-based organizations (CBOs);
  • Work with colleagues on evaluation methods to assess each project’s strengths and identify areas for iterative improvement and feedback into PRONTO’s learning cycle;
  • Contribute to strategy for in-country sustainability in global clinical training programs including skills transfer, localization and adoption of curricula, and efforts to create sustained learning opportunities for in-country clinicians.

Business and Partnership Development – 40%

  • Work with Executive Director to support new partnerships, funding streams, and lines of business that meet mission-driven strategic goals;
  • Write specific sections of proposals as well as concept papers; develop proposal graphics, charts, and tables as appropriate and required; coordinate pre-proposal information/data collection; conduct background research.

Educational Background

  • Master’s degree in public health, international studies, business, or public administration; Bachelor’s degree and equivalent demonstrated experience could substitute for master’s level credentials;
  • Legal authorization to work in the United States is required.

Experience – credible expertise in the following

  • Minimum of 5 years’ experience in global health project management; experience in maternal and child health preferred;
  • Demonstrated experience in budget development and financial management and the ability to build systems that yield operational efficiency and clarity;
  • Demonstrated success in grants management, project management and donor reporting; experience with multi-lateral/bi-lateral USAID-funded and foundation-funded projects preferred;
  • A proven track record for building strong partnerships (a must) and achieving new lines business (a plus);
  • Cultural competency partnering with racially, culturally, and linguistically diverse teams;
  • Experience working in low- and middle-income country contexts;

Required Skills/Knowledge/Abilities

  • Detail-oriented with strong analytical, writing, editing, and verbal skills for communicating with broad and diverse stakeholders;
  • Entrepreneurial and problem-solving mindset; think creatively about opportunities and partnerships;
  • Collaborative approach to working with others to accomplish organizational and team goals and objectives.;
  • Ability to quickly understand new, often clinical or technical, concepts at an appropriate level for this role;
  • Commitment to excellence demonstrated through efficient production of high-quality work,
  • Ability to work without oversight, proactive;
  • Passion to represent the program; to identify and maintain effective working relationships with clinical and academic partners, NGOs, subject matter experts, government personnel and donors from a variety of sectors;
  • Ability to communicate an idea, a project, or the organization in a variety of media and to a variety of audiences, including at conferences, in blog posts, email, team meetings, speaking engagements, and pitch meetings, to name a few;
  • Fluency in English required; additional fluency in another language (French or Spanish) is highly preferred;
  • High level of competency using programs in the Microsoft Office Suite with an emphasis on Excel.
  • Willingness and ability to work long hours, including early morning and evening international calls;
  • Ability to lift 50 pounds;
  • Willingness and ability to travel domestically and globally up to 25-30% of the time;

Desirable Skills and Experience

  • Development and delivery of training programs that are grounded in adult learning and inclusive design principles and theories;
  • Introduction and scaling of global health worker capacity building programs in low and middle-income countries;
  • Experience with clinical training programs in US and LMICs; experience with training programs in maternal, newborn, and child health;
  • Desired software proficiencies (any of the below or a combination are desirable but not required):
    • Adobe Creative Suite, especially In-Design and Illustrator;
    • ODK app development;
    • Qualtrics;
    • Tableau;
    • R.

PRONTO’s Culture

PRONTO is a small but mighty team with a “can-do” attitude. Each new team member makes a significant impact on PRONTO’s culture. PRONTO values your emotional intelligence (EQ) as much as it does the hard skills, education, and experience listed above. Possessing the characteristics listed below would make you a good fit for PRONTO.

  • Flexibility and patience: While each has a distinct role at PRONTO, it is important to be patient, resilient, and flexible about job duties, timing, and the willingness to manage the unexpected with poise, professionalism, and positivity. Because PRONTO’s work is about training people who work in complex environments in which we have little control, PRONTO needs colleagues who can “roll with it”, and solve problems on the fly.
  • Openness and collaborative spirit: PRONTO has a small internal team as well as a large ecosystem of partners, trainers, and experts who contribute to PRONTO’s mission. PRONTO’s people, internal and external, are what make it great. Being excited about how a project can be enriched by group input is foundational to how PRONTO’s teams work.
  • Commitment to relationship building in a virtual world: PRONTO’s teams are diverse and distributed around the globe, which is exciting, but it can pose challenges because its in-person time together is limited. PRONTO is intentional about building relationships, culture, and team excellence even on Skype, Zoom, What’s app, etc.
  • Integrity and honesty: PRONTO’s work is animated by fairness, consistency, and accountability.
  • Respect and humor: The work PRONTO does is joyful and can be draining too. It honors the providers it serves and the mothers and babies they serve by acting with cultural humility, respect, and admiration. PRONTO practices self-care through respectful engagement with each other, which includes honoring the healing power of humor.
  • Optimism and gratitude: Even on its worst days PRONTO is where its employees want to be. PRONTO has the good fortune to serve dedicated frontline providers who save the lives of mothers and babies every day.
  • Growth mindset: Each day presents opportunities for growth – individually, as a team, and as an organization.

What you can count on from us

In addition to the above characteristics, PRONTO believes in building job satisfaction through exciting, mission-driven work; professional development; regular feedback; and intentional on-the-job growth opportunities. PRONTO employees pledge to conduct themselves ethically, authentically, professionally and with compassion, generosity, empathy and kindness.

Salary and Benefits

PRONTO offers each employee a competitive salary, a benefit stipend, and a generous package of paid time off. Salary for this position is DOE.

PRONTO International is an equal opportunity employer:

PRONTO International is committed to creating a diverse team and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, disability, or age.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments