Visitor Experience Associate

The Visitor Experience Associate is a full-time role at the Bill & Melinda Gates Foundation. This role is responsible for daily engagement and supporting interpretive strategies at the Discovery Center to educate about the work of the Foundation and its global partners stemming from the belief that every person deserves the chance to live a healthy and productive life. As a representative of the Foundation, this position staffs the Discovery Center during its open hours and interacts with employees and the general public, facilitating experiences and activating the space including: leading school tours, facilitating in-gallery activities and conversations, general public tours, virtual (Skype) talks, facilitated experiences for school groups, school extension programs, and offering support to educator, youth and public programs. General availability requirements are Tuesday – Saturday (some Saturdays and occasional evenings)

The Foundation and its Discovery Center are currently working towards creating more equitable practices with a racial equity lens and are actively looking for people interested in leveraging diversity and inclusion to create social change in the space. A range of perspectives and experiences is an asset to the team as it connects the stories of communities around the world to visitors.  Please include a cover letter with a statement on how you would contribute to creating and sustaining a diverse and inclusive environment.


  • 3 or more years of experience leading tours, interpretation, audience engagement or as an educator
  • Experience in museum/visitor center/interpretive center/zoo/aquarium/historical venues/ youth programming/parks/entertainment facilities, hospitality or teaching
  • Located in the Greater Seattle Area
  • Must be available Tuesday through Saturday, and flexibility for alternating Saturdays and some evenings


  • Create high levels of engagement and assume responsibility for success of tours at the Foundation’s Discovery Center
    • Facilitate and lead school visits, group tours, virtual tours and thematic experiences, liaising with teachers, chaperones, and group contacts to ensure groups’ goals and needs are met
  • Engage with guests, supporting quality engagement and successful visits
    • Maintain ongoing activities, props, and supplies to ensure activities are running smoothly
  • Create and implement reasonable accommodations (language, ability, etc.)
  • Support day-to-day operations including procedures, exhibit technology, and liaising with other partners (security, facilities, janitorial, IT and others)
  • Assist with youth and public programs
  • Provide high levels of customer service, offer a safe, welcoming environment, and escalate needs or questions to appropriate channels or personnel

OTHER DUTIES (15% time)
Work with Discovery Center team to:

  • Implement new interpretive strategies
  • Create resources, activities, assessments, and engagement opportunities, including tours, selfguided activities, facilitated activities, and handouts/takeaways
  • Maintain “back of house” spaces to ensure organization, and proper documentation/storage areas
  • Complete operational trainings (CMS, SharePoint, tour management software, ADA standards)
  • Participate in safety trainings (CPR, First Aid, AED, Emergency)
  • Assist with necessary setup, takedown, and maintenance of activities, experiences, and events

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • At least three years of experience leading tours, engaging audiences, working with youth, and/or teaching• Background in Museum/visitor center/interpretive center/zoo/aquarium/historical venues/ youth programming/parks/entertainment facilities, hospitality or teaching is preferred
  • Familiarity with interpretive approaches, museum education practices, and educational and developmental theories
  • Ability to explain complex information to a wide range of audiences using learner-centered approaches and language
  • Cultural competency and commitment to racial equity
  • Strong interpersonal and critical thinking skills
  • Strong public speaking, customer service, and group facilitation skills
  • Experience working with diverse audiences and wide age ranges
  • Creative thinker who combines big-picture imagination with close attention to detail
  • Ability to set balance priorities of day-to-day tasks and larger projects
  • Ability to work independently with minimal supervision
  • Life experiences related to the Bill and Melinda Gates Foundations’ work
  • Fluent in more than one language helpful
  • Knowledge of Microsoft Office Suite

Apply here.